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PlanetCare.com makes every effort to deliver your order to the address you report within 1-2 business days. You will be informed in good time if, for special reasons or by force majeure, it is not possible to meet the above-mentioned deadlines.
The products are tested, placed and sealed in special packages according to their sensitivity to get them in excellent condition.
If you wish to proceed with the provision of Products in a way other than that provided by PlanetCare.gr, you should contact us and if agreed upon another way of shipping, the cost will be charged to the customer.
Ownership of the products and the risk to them is transferred to you from the time they are delivered to you.
PlanetCare.gr accepts only refunds of unused goods in their original condition and packaging, which will be accompanied by the relevant documents. In this case, PlanetCare.gr will return the money paid for the returned products within 30 days of receipt. The shipping costs for the refund will be charged to you.
You should confirm the quantity and condition of the goods at delivery and if any merchandise is defective, you must inform PlanetCare.gr within 30 days of receipt. If the product you purchased is indeed defective, PlanetCare.gr may replace it or return your money in accordance with your legal rights. If you do not update within the 30-day period above, it is assumed that you have accepted the order.
Your order is sent by courier service.
You can receive your order from our store.
The way of sending products is by Courier
Example: For an order of 2.5kg of value 80 Euro - the shipping cost is 10.50 Euro.
The way of sending products is by Courier
The Cash on Delivery service is not provided for orders outside Greece and Cyprus
The shipping cost is automatically calculated and depends on the weight of the shipment and the shipping country and is automatically calculated by the system when placing the order.
For example, the cost of shipping in Europe starts at 10 Euros for shipments of up to 1kg.
Shipping cost in all cases is automatically calculated and you are informed about it before the order is placed.
For orders above 120 Euro, shipping costs are discounted by 6 Euro and for orders between 60 and 119.99 Euro, there is a discount on shipping of 3 Euro.
An order can be canceled in the following cases: