PlanetCare.com makes every effort to deliver your order to the address you report within 1-2 business days. You will be informed in good time if, for special reasons or by force majeure, it is not possible to meet the above-mentioned deadlines.

The products are tested, placed and sealed in special packages according to their sensitivity to get them in excellent condition.

If you wish to proceed with the provision of Products in a way other than that provided by PlanetCare.gr, you should contact us and if agreed upon another way of shipping, the cost will be charged to the customer.

Ownership of the products and the risk to them is transferred to you from the time they are delivered to you.

PlanetCare.gr accepts only refunds of unused goods in their original condition and packaging, which will be accompanied by the relevant documents. In this case, PlanetCare.gr will return the money paid for the returned products within 30 days of receipt. The shipping costs for the refund will be charged to you.

You should confirm the quantity and condition of the goods at delivery and if any merchandise is defective, you must inform PlanetCare.gr within 30 days of receipt. If the product you purchased is indeed defective, PlanetCare.gr may replace it or return your money in accordance with your legal rights. If you do not update within the 30-day period above, it is assumed that you have accepted the order.

Shipping costs

Greece

Your order is sent by courier service.

• Orders from 39 EUR or more are shipped free of charge throughout Greece by courier.
• For orders below 39 EUR, the following prices apply:

Attica

• The courier cost is 1.80 EUR (VAT included).
• Orders weighing over two kilograms are charged with 1.00 EUR (VAT included) for each extra kilogram.

You can receive your order from our store.

• Applies for orders above 20 EUR only and requires contact via telephone prior to receive your order.

The rest of Greece

• The courier cost is 2.10 EUR (VAT included).
• Orders weighing more than two kilograms are charged with 1.35 EUR (VAT included) for each extra kilogram.

Cyprus

The way of sending products is by Courier

• For orders above 145 EUR, we ship for FREE!
• Cash on delivery service is FREE for all of Cyprus.
  
• The following shipping prices apply:
• 9.50 Euro for orders up to 2 kilograms of weight for orders up to 74.99 Euro.
• 6.50 Euro for orders up to 2 kilograms of weight for orders from 75 Euro to 144.99 Euro.
• 1 Euro increment for each kilo over two kilos.

Example: For an order of 2.5kg of value 80 Euro - the shipping cost is 10.50 Euro.

Europe

The way of sending products is by Courier

The Cash on Delivery service is not provided for orders outside Greece and Cyprus

The shipping cost is automatically calculated and depends on the weight of the shipment and the shipping country and is automatically calculated by the system when placing the order.

For example, the cost of shipping in Europe starts at 10 Euros for shipments of up to 1kg.

Shipping cost in all cases is automatically calculated and you are informed about it before the order is placed.

For orders above 120 Euro, shipping costs are discounted by 6 Euro and for orders between 60 and 119.99 Euro, there is a discount on shipping of 3 Euro.

Order cancellation

An order can be canceled in the following cases:

• Before ordering, during the online ordering process you can back and remove the quantities of products from your cart by clicking on the "remove" button.
  
• If the online order has been completed but the product has not yet been shipped, you can contact us and one of our partners will take over the cancellation of your order.
• After receiving the product, please call us or contact us via the email form explaining why you want to cancel your order. A partner will serve you immediately and will inform you of all your choices.